Service Sales Manager - Heat Exchanger & Cooler Refurbishment

Position Summary: 

The Service Sales Manager will be a key driver of business growth, responsible for the commercial strategy, sales, and management of service contracts for a diverse range of heat transfer equipment. This role requires a unique blend of technical expertise, commercial acumen, and strong client relationship management skills. The focus is on securing new business and managing existing long-term service contracts (LTSAs) for both workshop and on-site refurbishment services, particularly within the demanding environment of industrial shutdowns. 

The ideal candidate must be a highly experienced Mechanical Engineer with a proven track record in technical sales within the servicing industry, possessing deep technical knowledge of relevant industry standards and a strong commitment to safety and quality. 

Key Responsibilities: 

Sales & Business Development 

Develop and execute a strategic sales plan to achieve and exceed revenue targets for the service division. 

1. Identify, qualify, and secure new service and refurbishment contracts for a comprehensive range of heat transfer equipment, including: Shell & Tube Heat Exchangers , Plate Heat Exchangers , Fin Fan Air Coolers, Condensers, Marine Coolers, Evaporators
2. Focus on securing and managing service work in both the workshop environment and on-site during industrial shutdowns (turnarounds). 

Commercial & Contract Management: 

1. Lead the negotiation, execution, and management of long-term service contracts (LTSAs) with key clients in the refinery, petrochemical, and power sectors. 
2. Prepare detailed, technically sound commercial proposals, tenders, and quotations, ensuring profitability and alignment with client needs. 
3. Monitor market trends, competitor activities, and customer needs to identify new service opportunities and inform pricing strategies. 

Technical Sales Support & Compliance: 

1. Act as the primary technical and commercial point of contact for clients, leveraging a sound knowledge of ASME and TEMA standards to propose optimal repair and refurbishment solutions. 
2. Collaborate closely with the Service Operations team to ensure seamless project handover and client satisfaction. 
3. Ensure all commercial activities and proposed service scopes adhere to client-specific and refinery HSE requirements. 
4. Conduct technical presentations and client meetings to articulate the value proposition of the company's service offerings. 

Client Relationship Management 

1. Build and maintain strong, long-lasting relationships with key decision-makers and procurement teams at client organizations. 
2. Manage the entire sales cycle from initial contact and technical consultation through to contract closure and post-sales follow-up.